On December 1, 2018, Wake will consolidate its billing system into InVision's billing system Zuora.
Since we joined the InVision family earlier this year, we’ve been focused on delivering a more consistent experience. By consolidating our billing systems, we’re able to serve our customers through a single simplified process. If you're already an InVision customer, this means you now only have to work with one vendor.
What are the benefits?
As a result, we are removing credit card forms from your Account pages and removing the hard limit on Contributors that can be added to your account.
This means that you can add more Contributors to your account when needed rather than paying for each additional Contributor on an ad-hoc basis in order to provide them with access. Instead, we will reach out to review user overages when appropriate.
How does this impact you immediately?
For most of you, nothing will change. The status of your account will not be affected, and there will be no loss of service.
As part of this change, the current credit card in our Stripe system will no longer be processed. Instead, a link to our credit card form will be sent to you at the time of your renewal to settle future payments and to ensure your service continues. The same link will be provided on subsequent invoices should you need to make a change.
Setting up InVision as a Vendor:
If you need to set up InVision in your vendor management system, check out the following links:
If you have additional questions, please don’t hesitate to reach out to firstname.lastname@example.org.